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By Craig Lewis, Director, Corporate Sales, Ricoh Graphic Communications, Ricoh Europe
After the last few years, we have been forced to reconsider many different aspects of our lives including our workplaces which have experienced significant changes. The overall purpose of inhouse print rooms and how they have been working have been re-evaluated too.

By François Martin, freelance consultant in graphic industry.

Over the last 20 years, the way to engage with customers across the entire sales-cycle has evolved beyond recognition. New technologies have enabled things that simply were not possible before and this process continues. Traditional customer touchpoints are being challenged, even replaced, as the mix of engagement activities becomes more complex and sophisticated. So here are a few personal insights into ways to captivate and inspire customers in this evolving, dynamic situation.

Keypoint Intelligence recently published a Buyer Persona Analysis of Gen Z consumers for OEMs looking to market to this audience. The report looks at what channels this demographic interacts with, values as it relates to brand selection and loyalty, and what marketing tools can be effective in reaching a Gen Z audience.

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