The debut of the OKI white toner transfer OEM for the western hemisphere has arrived, and its name is Crio. Utilizing the foundation of OKI’s white toner technology in their printers, Crio elevates the end user experience by putting a “customer success first” approach to their support strategy.
“Crio has taken a unique approach by offering a true printer-to-process support program for the end user,” states Jim Tenholder, President of Imaging Supplies Warehouse, the master distributor for Crio. “By understanding the customers pain points and working with that customer to achieve success is unprecedented by a manufacturer. Whether the issue is the printer or something in the process, the Crio technical support staff with help the customer determine the issue and resolve it.”
Crio’s focus on customer success through their support program, deemed CrioCare, is visible in every aspect. From their expert staff and highly trained dealers to the included Remote Support Tablet, that’s loaded with features that work in parallel with their support site, MyCrio.com. The website features exclusive content for Crio owners with helpful tools such as getting started videos, training classes, marketing kits, profit guides, how to’s and a forum community monitored by industry experts to give advice.
The initial offering from the Crio brand includes the well-established 8432 and 9541 white toner printer models. Crio has plans to expand this offering, along with other products in the near future. Crio is the only white toner printer brand to carry a direct OEM agreement with OKI in the western hemisphere.
www.goisw.com