Four Pees is introducing the company's new Customer Success Programme, aimed at businesses looking to continuously improve their prepress processes. The programme will provide end-to-end support and expert advice to customers who choose to optimise their production efficiency and productivity. The Customer Success Program bridges the gap between the standard support and maintenance services offered by software manufacturers and the desire of many customers for detailed advice on how to get the most out of the software they have purchased. The multi-level programme can be customised to meet the needs of each customer.
Bring in experts ─
Finding qualified staff is currently a real challenge for printers. People who can take a bird's eye view of production to find opportunities for efficiency gains are particularly scarce. With Four Pees' Customer Success Programme, customers have a team of PDF, colour and automation experts on hand to help with any tricky situation - meanwhile their own staff can concentrate on production undisturbed. The programme is not limited to products distributed by Four Pees or to Four Pees customers. All products and technologies that Four Pees' experts are familiar with are supported.
More comprehensive than standard support and SMAs─.
Four Pees' Customer Success Programme does not replace the support and maintenance contracts that printers have with software vendors. Support and maintenance contracts from software vendors are aimed at providing updates and upgrades and dealing with unforeseen behaviour of the product. Four Pees' Customer Success Programme provides customers with training and implementation support, among other services. It is not vendor-specific and goes beyond simply helping customers use the product by providing scripting and integration support.
Christian Blaise, Director of Professional Services and Support at Four Pees, says: "Often customers have the right tools, but they don't use them or don't use them to their full potential. The goal of the Customer Success Programme is to ensure customers' business success. In doing so, we go far beyond mere troubleshooting and one-off interventions."
From Standard to Enterprise ─
Four Pees' Customer Success Programme comes in four levels: Standard, Pro, Premium and Enterprise. Depending on the level, a certain number of consulting hours are available to customers each month, for any issues not covered by the standard SMA. Possible topics include product training, decision support for graphical issues, creation of workflows and scripts, and anything else you need to ensure maximum efficiency. The different levels of the programme also differ in response times and follow-up.
Tom Peire, CEO of Four Pees: "With this programme we are raising the bar for automation in prepress. What is particularly attractive is that the programme is also available through our resellers. This way, their customers can benefit from our resources, excellent availability and expertise, while retaining the original customer loyalty."
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