"If I had to choose one thing that has changed regarding the need for intelligent, connected workplaces in the wake of COVID-19, it's that we now need to write 'CONNECTED' in capital letters," says Olaf Lorenz, Senior General Manager, Digital Transformation Division, Konica Minolta Business Solutions Europe, describing the rise of "hybrid work" and its implications for the workplaces of the future. For some time now, his company has been supporting its customers in reaping the benefits of further digitalising their work processes.